Service Link Stop: Best Comprehensive Services to Returning Citizens

SERVICE LINK: In photo L-R: Pastor Charles H. Walker II, Re-Entry Mentoring Program Director for Back to Basics Outreach Ministries, is joined by Erie County Commissioner of Mental Health Mark O’Brian, Erie County Holding Center Superintendent Thomas Diina, and Erie County Director of Intensive Adult Mental Health Services Ronald Schoelerman at the new Service Link Stop (“SLS”) at 120 West Eagle Street in Buffalo.

Fourteen participating agencies are on-site at the Service Link Stop to assist individuals leaving detention, or anyone in need of assistance,  with links to needed services to help them return to the community and lead better, healthier lives. “Just as it takes the ‘Wisdom’ of the villagers to raise a child, likewise does it take the many organizations under the Service Link Stop umbrella to provide the best comprehensive services to our returning citizens,” said Pastor Charles H. Walker II, Re-Entry Mentoring Program Director, Back To Basics Outreach Ministries. 

In addition to the Erie County Department of Mental Health, Erie County Forensic Mental Health and Erie County Sheriff’s Office, participating agencies on-site at the Service Link Stop include Spectrum Human Services, Fidelis Care, Back to Basics Outreach Ministries, Center for Employment Opportunities, Community Foundation for Greater Buffalo, BlueCross BlueShield of Western New York, Jewish Family Services, BestSelf Behavioral Health, Community Health Center Buffalo, Pathstones and Daemen College – School of Social Work and Sociology. Referrals to additional agencies are also available.

The Service Link Stop is person-centered, meeting each individual “where they are” and offering opportunities for personal empowerment. Professionals work with individuals in a holistic way to identify and meet their various needs – personal, familial, educational, vocational, health, and other needs and then engage in shared decision-making and collective action to facilitate individual, organizational, and community outcomes.  The Stop’s data-driven process uses information to guide case work especially as it relates to accessibility, programming, and quality of care and focuses on being future-oriented in order to be more equitable and restorative and find solutions that lead to positive change. 

For more information: On the Erie County Department of Mental Health, visit