What You Need to Know
- Waiting weeks for unemployment benefits have been waived during this crisis. If you’ve seen the term ‘waiting week’ on your payment history, it is a relic of our existing system and does NOT impact your benefits.
- To collect regular unemployment insurance benefits, you must be ready, willing, and able to work. We understand that many of you are unable to work due to the COVID-19 pandemic and the impact of NYS on PAUSE. If you would otherwise be able to work, you should answer ‘YES’ in order to receive your benefits.
- Like many New Yorkers, DOL representatives are working from home, so your caller ID may show “PRIVATE CALLER.” Anyone calling from DOL will verify their identity by providing: (a) the date you filed your application and (b) the type of claim.
- Any claim you file will be backdated to the date you became unemployed. If you are eligible, you will be paid for all benefits due.
- If you are eligible, your first payment will generally be made in two to three weeks from the time your claim is completed and processed. In some cases, we must get additional information before payment can be made and your first payment may take longer. We use this time to review and process your application for benefits. You will not receive benefits during this period. This is why you may see your claim status as “pending.”
- The CARES Act Law provides an additional $600 per week, on top of regular benefits, to all unemployment insurance and Pandemic Unemployment Assistance recipients. You do not need to do anything to get this extra money.
- Pandemic Unemployment Assistance (PUA) also extends benefits to individuals who have traditionally been ineligible for Unemployment Insurance benefits (e.g., self-employed workers, independent contractors and farmers).
- New York is also extending the period covered by unemployment benefits for another 13 weeks, for a total of 39 weeks.