Important Information for Rochester Residents During  Covid-19 Health Crisis

Submitted by Legislator John Lightfoot

I am sharing with you information that our County Executive has provided through periodic conference calls. I am asking you to communicate this information to our neighbors who are unable to access the internet. Our website is the clearinghouse at this time. It can be reached at

 •In regards to the Department of Motor Vehicles (DMV), the DMV is moving to an appointment-only basis and also, passport applications are suspended at this time. Residents can continue to make appointments through our website at If you are unable to book an appointment online you can call (585) 753-1604 .        

 •Recently a bill was passed in Congress, releasing $8.3 US dollars.        NYS would see closely to $750M monthly to help with several emergency items including Paid Family Medical Leave for displaced workers or those caring for individuals with the COVID-19.    

•Governor Cuomo has suspended several requirements that relate to Human Services. Let me share some of those changes with you now:

1. Public Assistance: We will move to phone interviews for Public Assistance eligibility determinations. This includes applications for Emergency Assistance and Temporary Housing Assistance. Contact us at 753-6960. Applicants can drop off, mail, fax at 585-753-5315 or email new Temporary Assistance (2921) applications to the Agency.  

2. Other Relate Public Assistance: We will also be suspending other non-essential appointments, and Work Experience Program orientations for 60 days. Recipients participating in assigned activities are encouraged to continue to participate if the site remains open and available, however, absences related to illness, isolation or quarantine will be considered excused and will not result in negative action. Recipients in substance use treatment as a condition of eligibility for public assistance should look to their treatment provider for guidance regarding the protocols for attendance/absences during this emergency period.

 3. Home Energy Replacement or Repair and HEAP

These programs have also been suspended. Individuals applying for these programs should provide their application and will be contacted for a phone interview. Applications can be mailed, faxed to 585-753-6102, dropped off to 111 Westfall Road or emailed to

4. SNAP recipients of households with children who would otherwise receive free or reduced-price meals if not for their schools being closed are eligible for emergency benefits.   wishing to access this emergency benefit can call the SNAP Workgroup at 585-753-2740 or email with a request.   Individuals in need of benefit cards should call 585-753-6006 for a card to be mailed to them within 24 hours. 

5. Child Care  subsidy recipients with school-age children are eligible to have their care authorizations updated to include full-time care during the day while school is out if their provider can accommodate them. Families in need of such, can contact us by email

 Finally, you can call 211 or 753-5555  from 8 am -8 pm for additional information on Human Services. Regarding City Recreation Centers and Foodlink sites call 311.